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    Integrations/Support

    LiveCart for Freshdesk.

    Live video escalations inside Freshdesk.

    Add a live video escalation path to any Freshdesk ticket. Outcomes, transcripts and recordings sync back automatically for QA and reporting.

    Book a demo All integrations
    Capabilities

    What ships in the Freshdesk connector.

    • Native ticket-side widget
    • Group routing based on Freshdesk team
    • Two-way ticket status updates
    • Transcript search inside Freshdesk
    Events

    Sub-second event delivery.

    Every interaction is published as a signed event. Subscribe via the Freshdesk connector or fall back to the raw webhook firehose.

    ticket.escalatedlive
    agent.assignedlive
    call.completedlive
    Setup

    Live in under an hour.

    1. 1Install via Freshdesk Marketplace
    2. 2Authorize with admin credentials
    3. 3Map agent groups to LiveCart skills
    Common use cases

    How teams use it.

    • Tier-2 video escalation
    • Onboarding walkthroughs
    • Account recovery calls
    Related integrations

    Pair Freshdesk with the rest of your stack.

    Automation
    Zapier

    Connect LiveCart to 7,000+ apps without code.

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    HubSpot

    Every call written back as a HubSpot activity.

    CRM
    Salesforce

    Pipeline-grade sync for enterprise sales teams.

    Get started

    Start converting in minutes, not quarters.

    See LiveCart on your real product pages. A 30-minute demo with our team — no slides, just your funnel.

    Book demo View pricing