LiveCart for Freshdesk.
Live video escalations inside Freshdesk.
Add a live video escalation path to any Freshdesk ticket. Outcomes, transcripts and recordings sync back automatically for QA and reporting.
Capabilities
What ships in the Freshdesk connector.
Native, maintained, and production-grade. No glue code, no third-party middleware.
- 01
Native ticket-side widget
- 02
Group routing based on Freshdesk team
- 03
Two-way ticket status updates
- 04
Transcript search inside Freshdesk
Events
Sub-second event delivery.
Every interaction is published as a signed event. Subscribe via the Freshdesk connector or fall back to the raw webhook firehose.
<500 ms p95 HMAC-signed At-least-once delivery
events.stream
- 01
ticket.escalatedlive - 02
agent.assignedlive - 03
call.completedlive
Setup
Live in under an hour.
- 1Install via Freshdesk Marketplace
- 2Authorize with admin credentials
- 3Map agent groups to LiveCart skills
Common use cases
How teams use it.
- Tier-2 video escalation
- Onboarding walkthroughs
- Account recovery calls
Related integrations
Pair Freshdesk with the rest of your stack.
Get started
Start converting
in minutes, not quarters.
See LiveCart on your real product pages. A 30-minute demo with our team — no slides, just your funnel.