LiveCart for Salesforce Service Cloud.
Service Cloud cases with embedded video.
Use Service Cloud as your case backbone and LiveCart for the live moment. Cases, milestones and SLAs stay in Salesforce; calls land as activities with recordings.
Capabilities
What ships in the Salesforce Service Cloud connector.
Native, maintained, and production-grade. No glue code, no third-party middleware.
- 01
Omni-Channel routing handoff
- 02
Case milestone updates from call outcome
- 03
Knowledge article surfacing during calls
- 04
Service Console widget
Events
Sub-second event delivery.
Every interaction is published as a signed event. Subscribe via the Salesforce Service Cloud connector or fall back to the raw webhook firehose.
<500 ms p95 HMAC-signed At-least-once delivery
events.stream
- 01
case.updatedlive - 02
milestone.completedlive - 03
call.loggedlive
Setup
Live in under an hour.
- 1Install LiveCart Service package
- 2Enable Omni-Channel handoff
- 3Map agents to LiveCart advisors
Common use cases
How teams use it.
- High-touch B2B service
- Premium consumer support
- Field service triage
Related integrations
Pair Salesforce Service Cloud with the rest of your stack.
Get started
Start converting
in minutes, not quarters.
See LiveCart on your real product pages. A 30-minute demo with our team — no slides, just your funnel.