Live commerce trends in ecommerce for 2026
    Integrations/Support

    LiveCart for Zendesk.

    Turn support tickets into live video conversations.

    Escalate tickets to a 1:1 video call with one click. Recording, transcript and outcome land back on the ticket so the next agent has full context.

    Book a demo All integrations
    Capabilities

    What ships in the Zendesk connector.

    • Ticket sidebar app for agents
    • Auto-link transcripts to the originating ticket
    • Trigger calls from macros and automations
    • CSAT pulled into LiveCart analytics
    Events

    Sub-second event delivery.

    Every interaction is published as a signed event. Subscribe via the Zendesk connector or fall back to the raw webhook firehose.

    ticket.escalatedlive
    call.completedlive
    csat.receivedlive
    Setup

    Live in under an hour.

    1. 1Install LiveCart from the Zendesk Marketplace
    2. 2Grant agent permissions
    3. 3Map ticket forms to call reasons
    Common use cases

    How teams use it.

    • High-value account escalation
    • Returns prevention via live walkthrough
    • VIP white-glove support
    Related integrations

    Pair Zendesk with the rest of your stack.

    Automation
    Zapier

    Connect LiveCart to 7,000+ apps without code.

    CRM
    HubSpot

    Every call written back as a HubSpot activity.

    CRM
    Salesforce

    Pipeline-grade sync for enterprise sales teams.

    Get started

    Start converting in minutes, not quarters.

    See LiveCart on your real product pages. A 30-minute demo with our team — no slides, just your funnel.

    Book demo View pricing