LiveCart for Zendesk.
Turn support tickets into live video conversations.
Escalate tickets to a 1:1 video call with one click. Recording, transcript and outcome land back on the ticket so the next agent has full context.
Capabilities
What ships in the Zendesk connector.
Native, maintained, and production-grade. No glue code, no third-party middleware.
- 01
Ticket sidebar app for agents
- 02
Auto-link transcripts to the originating ticket
- 03
Trigger calls from macros and automations
- 04
CSAT pulled into LiveCart analytics
Events
Sub-second event delivery.
Every interaction is published as a signed event. Subscribe via the Zendesk connector or fall back to the raw webhook firehose.
<500 ms p95 HMAC-signed At-least-once delivery
events.stream
- 01
ticket.escalatedlive - 02
call.completedlive - 03
csat.receivedlive
Setup
Live in under an hour.
- 1Install LiveCart from the Zendesk Marketplace
- 2Grant agent permissions
- 3Map ticket forms to call reasons
Common use cases
How teams use it.
- High-value account escalation
- Returns prevention via live walkthrough
- VIP white-glove support
Related integrations
Pair Zendesk with the rest of your stack.
Get started
Start converting
in minutes, not quarters.
See LiveCart on your real product pages. A 30-minute demo with our team — no slides, just your funnel.