Feature · Routing

Send the right shopper to the right advisor, every time.

Route by language, category expertise, intent score, VIP status or custom signals from your data warehouse — with manual overrides for VIP escalations.

See it live All features

Impact

+42%

first-call conversion

Measured against a randomized control across LiveCart customers.

What's included

Built for serious sales motions.

Every cohort routing surface ships with the controls, integrations, and reporting your operations team expects on day one.

Language and locale routing
Category expertise matching
Intent score thresholds
VIP and override queues

How it works

Three moves. Zero new dashboards.

Detect

Cohort routing watches the right signal — page, cart, dwell, identity — and decides whether the shopper needs a person.

Act

When the moment is right, cohort routing kicks in across the funnel without an installer, popup, or new dashboard for your team.

Attribute

Every outcome is written back to your CRM and warehouse so the lift shows up in revenue, not in a vendor dashboard.

Why it matters

The difference between guessing and knowing.

Without cohort routing

Generic chat queues with no shopper context
Calendar links that lose the cart on the way
Vendor dashboards your CFO does not trust
Pixel attribution that quietly steals credit

With cohort routing

Cohort routing reads live signals before the call starts
Conversations stay tied to the cart and order
Outcomes export to your warehouse and CRM
Holdout cohorts prove the incremental lift

Where it shines

Cohort routing in the wild.

All use cases

Luxury fashion

A clienteling experience that scales beyond the boutique.

Used cars

Show the car. Earn the deposit. Schedule the delivery.

Watches

Bring the watch counter to anywhere in the world.

Common questions

Built to slot into the stack you already run.

Talk to a specialist

How long does cohort routing take to ship?
Most teams are live in under two weeks. We handle the embed, the routing rules, and the first cohort review with your operations team.
Do we need to change our tech stack?
No. LiveCart drops into your existing PDPs and writes back to Shopify, Salesforce, HubSpot, Klaviyo and your warehouse — without adding new sources of truth.
Will it work alongside our existing chat or support tool?
Yes. LiveCart is built for revenue conversations, so it lives next to support — never on top of it. Most customers route a small intent-qualified slice into LiveCart on day one.

Pairs well with